Tag Archives: solution

Why do casinos need player development?

I’ll bet your property sends out a lot of mail. Tons of it.  Right? I remember when I was on the seed list at my last property, and it seemed like I got a LOT of mail…and that was just … Continue reading

Posted in Casino Host Culture, Casino Host Evaluation | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

War Stories: Cautionary Tales from ‘The Trenches’

Many years ago, I had primary responsibility for a big casino promotion. My bosses were at the big gaming show in Vegas (before it was called G2E; it was a loooong time ago) and I was launching a big 6-week … Continue reading

Posted in Casino Host Culture, Learning | Tagged , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

7 Habits That Help Hosts Succeed

Casino hosts are uniquely suited to build relationships with a property’s players of interest to secure their loyalty. In a world of increasing digital contact and fewer human interactions, this job puts its focus on personalized contact, whether by phone, … Continue reading

Posted in Casino Host Culture | Tagged , , , , , , , , , , , , , , , , , , , , , , , , | 1 Comment

We speak PD

Like so many others, casino industry is filled with jargon and acronyms, shortened words (like theo and comp), and other terms that mean something entirely different outside the gambling world.  We even have names for good tippers (George) and players who work the … Continue reading

Posted in Casino Host Culture, Harvest Trends | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

How do you keep your team rolling?

I swept my whole house today. You’re probably wondering why I started with that fascinating factoid, right? While I was moving the dust mop through my kid’s rooms, I noticed that the stuff I was sweeping up was reacting differently … Continue reading

Posted in Casino Host Culture | Tagged , , , , , , , , , , , , , , | Leave a comment

Player Development isn’t a Department. It’s a Mindset.

Does everyone at your property sell the gaming experience to your guests? Just as importantly, does everyone at your property understand that the main function of a Player Development department is to sell the gaming experience to your most worthy … Continue reading

Posted in Casino Host Culture | Tagged , , , , , , , , , , , , , , | 2 Comments

What Kind of Culture is Best for Casino Hosts?

It takes a special kind of “people person” to be a good Casino Host.  The backgrounds of today’s hosts are quite varied, but the thing they all have in common is that they are delighted to be in the company … Continue reading

Posted in Casino Host Culture, Uncategorized | Tagged , , , , , , , , , , , , , | Leave a comment