Tag Archives: Player Development Executive

6 Ideas for Casino Hosts Struggling with Goals

No two hosts are exactly alike, and that’s a good thing. Variety among casino hosts means that any player can find a host with whom he or she can connect. It also means that each host is likely to have … Continue reading

Posted in Casino Host Culture, Casino Host Evaluation | Tagged , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Why do casinos need player development?

I’ll bet your property sends out a lot of mail. Tons of it.  Right? I remember when I was on the seed list at my last property, and it seemed like I got a LOT of mail…and that was just … Continue reading

Posted in Casino Host Culture, Casino Host Evaluation | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

What do I do about the underperforming hosts on my team?

When looking at your host team’s performance, no matter how often, you are looking at the same kinds of things, such as theo generated, player recency, frequency, incline or decline of play, reinvestment, exceptional comps, profitability, contacts, and events support. … Continue reading

Posted in Casino Host Culture, Casino Host Evaluation, Harvest Trends, Learning | Tagged , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

The Importance of Internal Relationships

Casino guests rely on a number of employees to make their visits go the way they expect, and when hosts can work together with those other employees, everybody wins. Continue reading

Posted in Casino Host Culture | Tagged , , , , , , , , , , , | Leave a comment

7 Habits That Help Hosts Succeed

Casino hosts are uniquely suited to build relationships with a property’s players of interest to secure their loyalty. In a world of increasing digital contact and fewer human interactions, this job puts its focus on personalized contact, whether by phone, … Continue reading

Posted in Casino Host Culture | Tagged , , , , , , , , , , , , , , , , , , , , , , , , | 1 Comment

We speak PD

Like so many others, casino industry is filled with jargon and acronyms, shortened words (like theo and comp), and other terms that mean something entirely different outside the gambling world.  We even have names for good tippers (George) and players who work the … Continue reading

Posted in Casino Host Culture, Harvest Trends | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

How do you keep your team rolling?

I swept my whole house today. You’re probably wondering why I started with that fascinating factoid, right? While I was moving the dust mop through my kid’s rooms, I noticed that the stuff I was sweeping up was reacting differently … Continue reading

Posted in Casino Host Culture | Tagged , , , , , , , , , , , , , , | Leave a comment