Tag Archives: Gaming Competition

6 Ideas for Casino Hosts Struggling with Goals

No two hosts are exactly alike, and that’s a good thing. Variety among casino hosts means that any player can find a host with whom he or she can connect. It also means that each host is likely to have … Continue reading

Posted in Casino Host Culture, Casino Host Evaluation | Tagged , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Why do casinos need player development?

I’ll bet your property sends out a lot of mail. Tons of it.  Right? I remember when I was on the seed list at my last property, and it seemed like I got a LOT of mail…and that was just … Continue reading

Posted in Casino Host Culture, Casino Host Evaluation | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

What do I do about the underperforming hosts on my team?

When looking at your host team’s performance, no matter how often, you are looking at the same kinds of things, such as theo generated, player recency, frequency, incline or decline of play, reinvestment, exceptional comps, profitability, contacts, and events support. … Continue reading

Posted in Casino Host Culture, Casino Host Evaluation, Harvest Trends, Learning | Tagged , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Snail Mail 101 for Casino Hosts

…doing it right means you communicate with your players in multiple ways, using their preferences as a guide. Continue reading

Posted in Casino Host Culture | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

A High Roller Told Me

What things do casinos do that make their high rollers crazy? I had the opportunity recently to become re-acquainted with a gentleman I’d met some months ago. His wife is my friend’s sister, and my friend kept telling me that … Continue reading

Posted in Casino Host Culture, Harvest Trends, Learning | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

We speak PD

Like so many others, casino industry is filled with jargon and acronyms, shortened words (like theo and comp), and other terms that mean something entirely different outside the gambling world.  We even have names for good tippers (George) and players who work the … Continue reading

Posted in Casino Host Culture, Harvest Trends | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Ethical Scenarios for Casino Player Development

In these blogs, we have covered a lot of ground: things hosts should do, things they shouldn’t do, how to evaluate them, how to set and measure goals, and we have gone into some depth on a few of these … Continue reading

Posted in Uncategorized | Tagged , , , , , , , , , , , , , , , , , , , , , | Leave a comment