Tag Archives: feedback loop

6 Ideas for Casino Hosts Struggling with Goals

No two hosts are exactly alike, and that’s a good thing. Variety among casino hosts means that any player can find a host with whom he or she can connect. It also means that each host is likely to have … Continue reading

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Why do casinos need player development?

I’ll bet your property sends out a lot of mail. Tons of it.  Right? I remember when I was on the seed list at my last property, and it seemed like I got a LOT of mail…and that was just … Continue reading

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What do I do about the underperforming hosts on my team?

When looking at your host team’s performance, no matter how often, you are looking at the same kinds of things, such as theo generated, player recency, frequency, incline or decline of play, reinvestment, exceptional comps, profitability, contacts, and events support. … Continue reading

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The Importance of Internal Relationships

Casino guests rely on a number of employees to make their visits go the way they expect, and when hosts can work together with those other employees, everybody wins. Continue reading

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Snail Mail 101 for Casino Hosts

…doing it right means you communicate with your players in multiple ways, using their preferences as a guide. Continue reading

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A High Roller Told Me

What things do casinos do that make their high rollers crazy? I had the opportunity recently to become re-acquainted with a gentleman I’d met some months ago. His wife is my friend’s sister, and my friend kept telling me that … Continue reading

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Learn What Your Customers Want

What makes one business more special to a valuable customer is the little things your place does better for them than anyone else. Continue reading

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