Tag Archives: Customer service

Why do casinos need player development?

I’ll bet your property sends out a lot of mail. Tons of it.  Right? I remember when I was on the seed list at my last property, and it seemed like I got a LOT of mail…and that was just … Continue reading

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Are your hosts really hosts?

Are they?  Really?  One of our most popular blog posts is “6 Tasks You Shouldn’t Find in a Casino Host Job Description.”  It is popular because hosts being hosts doesn’t happen as often as you’d think.  How do I know? … Continue reading

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The Importance of Internal Relationships

Casino guests rely on a number of employees to make their visits go the way they expect, and when hosts can work together with those other employees, everybody wins. Continue reading

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Snail Mail 101 for Casino Hosts

…doing it right means you communicate with your players in multiple ways, using their preferences as a guide. Continue reading

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There Is A Better Way

We’d love to show you how easy it can be to build the Player Development program of your dreams. Continue reading

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A High Roller Told Me

What things do casinos do that make their high rollers crazy? I had the opportunity recently to become re-acquainted with a gentleman I’d met some months ago. His wife is my friend’s sister, and my friend kept telling me that … Continue reading

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Learn What Your Customers Want

What makes one business more special to a valuable customer is the little things your place does better for them than anyone else. Continue reading

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