Tag Archives: CRM

There Is A Better Way

We’d love to show you how easy it can be to build the Player Development program of your dreams. Continue reading

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A High Roller Told Me

What things do casinos do that make their high rollers crazy? I had the opportunity recently to become re-acquainted with a gentleman I’d met some months ago. His wife is my friend’s sister, and my friend kept telling me that … Continue reading

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Learn What Your Customers Want

What makes one business more special to a valuable customer is the little things your place does better for them than anyone else. Continue reading

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Communications in Casino Player Development

…remember to communicate with patron based on their preferences and interests. Continue reading

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War Stories: Cautionary Tales from ‘The Trenches’

Many years ago, I had primary responsibility for a big casino promotion. My bosses were at the big gaming show in Vegas (before it was called G2E; it was a loooong time ago) and I was launching a big 6-week … Continue reading

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Contact Management for Casino Hosts – our PowerHost CRM goes Mobile

We are pleased to offer this product on multiple platforms so this powerful tool can leave your office with you. Wherever you go, you can bring your guests, recommendations, tasks and notes. Continue reading

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Casino Host Contact Management

Specific to the casino business, CRM is an essential tool in retaining the property’s best customers. ¬†Finally, there is NOWa¬†pre-fabricated Customer Relationship Management tools available which provide the experience a Casino Host or Player Development executive really needs to be … Continue reading

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