Tag Archives: casino-specific CRM

What do I do about the underperforming hosts on my team?

When looking at your host team’s performance, no matter how often, you are looking at the same kinds of things, such as theo generated, player recency, frequency, incline or decline of play, reinvestment, exceptional comps, profitability, contacts, and events support. … Continue reading

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There Is A Better Way

We’d love to show you how easy it can be to build the Player Development program of your dreams. Continue reading

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A High Roller Told Me

What things do casinos do that make their high rollers crazy? I had the opportunity recently to become re-acquainted with a gentleman I’d met some months ago. His wife is my friend’s sister, and my friend kept telling me that … Continue reading

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Communications in Casino Player Development

…remember to communicate with patron based on their preferences and interests. Continue reading

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Contact Management for Casino Hosts – our PowerHost CRM goes Mobile

We are pleased to offer this product on multiple platforms so this powerful tool can leave your office with you. Wherever you go, you can bring your guests, recommendations, tasks and notes. Continue reading

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Finding Balance in Player Development

It’s not enough to cater to “the usual suspects.” Spread the love around to get new players back and return visits from the ones you haven’t seen lately. Continue reading

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Casino Host Contact Management

Specific to the casino business, CRM is an essential tool in retaining the property’s best customers.  Finally, there is NOWa pre-fabricated Customer Relationship Management tools available which provide the experience a Casino Host or Player Development executive really needs to be … Continue reading

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