Tag Archives: casino gambling

Ethical Scenarios for Casino Player Development

In these blogs, we have covered a lot of ground: things hosts should do, things they shouldn’t do, how to evaluate them, how to set and measure goals, and we have gone into some depth on a few of these … Continue reading

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Player Development isn’t a Department. It’s a Mindset.

Does everyone at your property sell the gaming experience to your guests? Just as importantly, does everyone at your property understand that the main function of a Player Development department is to sell the gaming experience to your most worthy … Continue reading

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What Kind of Culture is Best for Casino Hosts?

It takes a special kind of “people person” to be a good Casino Host.  The backgrounds of today’s hosts are quite varied, but the thing they all have in common is that they are delighted to be in the company … Continue reading

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Casino Host Contact Management

Specific to the casino business, CRM is an essential tool in retaining the property’s best customers.  Finally, there is NOWa pre-fabricated Customer Relationship Management tools available which provide the experience a Casino Host or Player Development executive really needs to be … Continue reading

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