Monthly Archives: October 2013

Casino Host Contact Management

Specific to the casino business, CRM is an essential tool in retaining the property’s best customers.  Finally, there is NOWa pre-fabricated Customer Relationship Management tools available which provide the experience a Casino Host or Player Development executive really needs to be … Continue reading

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How do I set up and track Casino Host goals? (Part 1 of 5)

Maybe you just got a promotion.  Or, the market around you has changed and you need to respond to that.  You got a new boss, or you’re starting a brand-new host team, or you got a job at a new property,…

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Have you, like U2, still not found what you were looking for?

It’s a frustrating world sometimes. You know what you want to do but you don’t have a clue how to make it happen. I, for one, cannot draw much more than a stick figure or bubble letters…and I haven’t done … Continue reading

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A Day in the Life of a Casino Host

Good Player Development leaders realize that each host has inherent strengths and challenges, and that it is important to provide each host individual opportunities to grow, to maximize their strengths and increase their overall effectiveness. Individual performance toward goals, as well as contributions … Continue reading

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