Isn’t guest service more important than ever?

As more and more casinos open across America, doesn’t it seem like providing a superior customer service experience would be the first thing existing casino operators would do?

Sadly, many casinos are hiring only part-time employees who aren’t invested in the long-term prospects of the property. This may someday extend to the Player Development department, where the effects could be quite dramatic and negative.

With more options available than ever, and with online gaming just months away for at least SOME casino players, how will you know what is happening to your very best players?

If you’re doing it right, your casino hosts will know. Prepare for and respond to threats to your business by utilizing Preemptive Reactivation.

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About harvesttrends

These posts on Casino Player Development are brought to you by Harvest Trends. We specialize in Player Development (PD). Please take a look at PowerHost, a comprehensive way to drive revenue from your team of Casino Hosts and Player Development Executives. Or contact me, Paul Cutler, at 561.860.2621 or pcutler@harvesttrends.com. I will overnight you an informative package along with pricing. We offer Host training, consulting on Host programs and goals, and PowerHost to enable Hosts to drive revenue from targeted contacts with valuable players.
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